> ## Documentation Index
> Fetch the complete documentation index at: https://docs.didit.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview & Analytics

> Track workload and outcomes across your case queue: an officer and manager overview dashboard, plus per-officer, per-blueprint, and per-source analytics.

Two pills give you visibility into the case queue: **Overview** for day-to-day workload, and **Analytics** for trends and outcomes over a date range.

***

## Overview dashboard

The Overview pill adapts to the viewer:

* **Officer view**: cases needing resolution, cases awaiting user, and open/resolved counts by blueprint, plus FIU report tracking for reports the officer created.
* **Manager view**: SLA breach risk (cases with the least time remaining before their due date), unassigned high-priority cases, team availability from console presence, and top officers by throughput.

## Analytics pill

Pick a date range (defaults to the last 30 days, up to 731 days) to see:

* A **created vs. reviewed** chart, cases opened and cases resolved per day across the range.
* Four tables, **Officer**, **Blueprint**, **Creation source**, and **Total**, each with the same metrics:

| Metric                | Description                                        |
| --------------------- | -------------------------------------------------- |
| `created`             | Cases created in range                             |
| `assigned`            | Assignment events in range                         |
| `resolved`            | Cases resolved in range                            |
| `threat_rate`         | Share of resolved cases marked Valid threat        |
| `false_positive_rate` | Share of resolved cases marked False positive      |
| `unresolved`          | Cases created in range still Open or Awaiting user |
| `reassignment_rate`   | Share of created cases assigned more than once     |
| `escalation_rate`     | Share of created cases escalated at least once     |
| `avg_assign_hours`    | Average time from creation to first assignment     |
| `avg_resolve_hours`   | Average time from creation to resolution           |
| `avg_handling_hours`  | Average time from assignment to resolution         |

A live **queue** count (open cases, and overdue cases) sits alongside the range-scoped metrics so you always see today's backlog regardless of the selected date range.

Export any table as CSV from the same controls used elsewhere in the console.

<Tip>
  Cross-check one officer's row against their case list (filter by Assignee) the first time you rely on these numbers for a review, it is the fastest way to confirm the date range and filters mean what you expect.
</Tip>