> ## Documentation Index
> Fetch the complete documentation index at: https://docs.didit.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Session chats

> Collaborate on verification reviews with in-session chats. Mention teammates, document compliance decisions, and get real-time notifications via WebSocket.

Session Chats enable compliance teams to collaborate directly within verification sessions. Leave comments, mention colleagues with `@email`, and receive real-time notifications — all within the Didit Console.

This feature transforms the manual review process from an isolated task into a collaborative workflow, ensuring your team can efficiently discuss edge cases, escalate concerns, and document decisions without leaving the platform.

<Frame>
  <img src="https://mintcdn.com/didit-0f962782/ibesJiSLVa9jZb5z/images/console-session-chat.jpg?fit=max&auto=format&n=ibesJiSLVa9jZb5z&q=85&s=56bba785d8d6ae00ce21d3f89f75a859" alt="Session chats in the Didit console" width="1280" height="803" data-path="images/console-session-chat.jpg" />
</Frame>

***

## Why session chats?

| Challenge | Solution |
| - | - |
| Context switching between tools | All discussion happens directly on the session |
| Lost audit trails | Every comment and activity is permanently logged |
| Delayed responses | Real-time notifications via WebSocket and email |
| Unclear ownership | @mentions notify specific team members instantly |
| Scattered documentation | Comments create a searchable history per session |

***

## Core features

### Conversation count

The number beside the chat button counts comments and activity entries in the conversation, including older entries loaded as you scroll.
Opening the session details does not increase this number.

### Comments and mentions

Add comments to any verification session to discuss findings, request clarifications, or document decisions. Use `@email` syntax to mention specific team members.

```text theme={null}
"I've reviewed the document and the address doesn't match.
@maria@company.com can you verify with the customer?"
```

When you mention a colleague:

* They receive an **instant notification** in the Console
* The notification includes a direct link to the session

***

## Notification types

| Type | Trigger | Description |
| - | - | - |
| **Mention** | `@email` in comment | You were directly mentioned in a comment |
| **Comment** | New comment on a session you've reviewed | Someone added a comment to a session you previously interacted with |
| **Activity** | Any activity on a session you've reviewed | Status change, file upload, tag change, etc. |

***

## Best practices

<CardGroup cols={3}>
  <Card title="Use mentions for escalations" icon="at">
    When you need a specific person's attention, use `@email` to ensure they're notified immediately.
  </Card>

  <Card title="Document decisions" icon="file-lines">
    Create an audit trail by explaining why you approved, rejected, or escalated a session.
  </Card>

  <Card title="Combine tags and comments" icon="tags">
    Add a tag like `needs-review` and leave a comment explaining what needs attention.
  </Card>
</CardGroup>


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