> ## Documentation Index
> Fetch the complete documentation index at: https://docs.didit.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Session chats

> Collaborate on verification reviews with in-session chats. Mention teammates, document compliance decisions, and get real-time notifications via WebSocket.

Session Chats enable compliance teams to collaborate directly within verification sessions. Leave comments, mention colleagues with `@email`, and receive real-time notifications — all within the Didit Console.

This feature transforms the manual review process from an isolated task into a collaborative workflow, ensuring your team can efficiently discuss edge cases, escalate concerns, and document decisions without leaving the platform.

<Frame>
  <img src="https://mintcdn.com/didit-0f962782/ibesJiSLVa9jZb5z/images/console-session-chat.jpg?fit=max&auto=format&n=ibesJiSLVa9jZb5z&q=85&s=56bba785d8d6ae00ce21d3f89f75a859" alt="Session chats in the Didit console" width="1280" height="803" data-path="images/console-session-chat.jpg" />
</Frame>

***

## Why session chats?

| Challenge                       | Solution                                         |
| ------------------------------- | ------------------------------------------------ |
| Context switching between tools | All discussion happens directly on the session   |
| Lost audit trails               | Every comment and activity is permanently logged |
| Delayed responses               | Real-time notifications via WebSocket and email  |
| Unclear ownership               | @mentions notify specific team members instantly |
| Scattered documentation         | Comments create a searchable history per session |

***

## Core features

### Comments and mentions

Add comments to any verification session to discuss findings, request clarifications, or document decisions. Use `@email` syntax to mention specific team members.

```text theme={null}
"I've reviewed the document and the address doesn't match.
@maria@company.com can you verify with the customer?"
```

When you mention a colleague:

* They receive an **instant notification** in the Console
* The notification includes a direct link to the session

***

## Notification types

| Type         | Trigger                                   | Description                                                         |
| ------------ | ----------------------------------------- | ------------------------------------------------------------------- |
| **Mention**  | `@email` in comment                       | You were directly mentioned in a comment                            |
| **Comment**  | New comment on a session you've reviewed  | Someone added a comment to a session you previously interacted with |
| **Activity** | Any activity on a session you've reviewed | Status change, file upload, tag change, etc.                        |

***

## Best practices

<CardGroup cols={3}>
  <Card title="Use mentions for escalations" icon="at">
    When you need a specific person's attention, use `@email` to ensure they're notified immediately.
  </Card>

  <Card title="Document decisions" icon="file-lines">
    Create an audit trail by explaining why you approved, rejected, or escalated a session.
  </Card>

  <Card title="Combine tags and comments" icon="tags">
    Add a tag like `needs-review` and leave a comment explaining what needs attention.
  </Card>
</CardGroup>