> ## Documentation Index
> Fetch the complete documentation index at: https://docs.didit.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Request Info (Awaiting User)

> Move an open case to awaiting_user while more information is collected from the verified user. Fails with 400 if a resolution is currently pending 4-eyes approval.

export const AgentPromptAccordion = ({prompt, title = "AI Agent Integration Prompt"}) => {
  const [copied, setCopied] = React.useState(false);
  const handleCopy = e => {
    e.stopPropagation();
    if (!prompt) return;
    navigator.clipboard.writeText(prompt.trim()).then(() => {
      setCopied(true);
      setTimeout(() => setCopied(false), 2000);
    });
  };
  const agents = ["Claude Code", "Codex", "Cursor", "Devin", "Windsurf", "GitHub Copilot"];
  return <div className="didit-agent-card">
      {}
      <div className="didit-agent-titlebar">
        <div className="didit-agent-dots" aria-hidden="true">
          <span className="didit-agent-dot didit-agent-dot-red"></span>
          <span className="didit-agent-dot didit-agent-dot-yellow"></span>
          <span className="didit-agent-dot didit-agent-dot-green"></span>
        </div>
        <span className="didit-agent-filename">{title}</span>
        <button type="button" className={`didit-agent-copy ${copied ? "didit-agent-copy-copied" : ""}`} onClick={handleCopy} title="Copy prompt to clipboard" aria-label={copied ? "Copied!" : "Copy prompt to clipboard"}>
          {copied ? <>
              <svg width="13" height="13" viewBox="0 0 16 16" fill="none">
                <path d="M3 8.5l3.5 3.5L13 4" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round" />
              </svg>
              <span>Copied</span>
            </> : <>
              <svg width="13" height="13" viewBox="0 0 16 16" fill="none">
                <rect x="5" y="5" width="9" height="9" rx="1.5" stroke="currentColor" strokeWidth="1.5" />
                <path d="M11 5V3.5A1.5 1.5 0 0 0 9.5 2h-6A1.5 1.5 0 0 0 2 3.5v6A1.5 1.5 0 0 0 3.5 11H5" stroke="currentColor" strokeWidth="1.5" />
              </svg>
              <span>Copy</span>
            </>}
        </button>
      </div>

      {}
      <pre className="didit-agent-body"><code>{prompt.trim()}</code></pre>

      {}
      <div className="didit-agent-footer">
        <span className="didit-agent-footer-label">Paste into</span>
        <div className="didit-agent-chips">
          {agents.map(name => <span key={name} className="didit-agent-chip">{name}</span>)}
        </div>
      </div>
    </div>;
};

<AgentPromptAccordion
  title="Request Info API Prompt"
  prompt={`Move a case to awaiting_user through the Management API.

Endpoint:
POST https://verification.didit.me/v3/organization/{organization_id}/application/{application_id}/cases/{case_uuid}/request-info/

Authentication:
Use the x-api-key header with my Didit API key.

Body: none required.

Behavior:
- Only valid from status OPEN - otherwise 400 ("Information can only be requested from an open case.").
- Blocked with 400 if a resolution is currently pending 4-eyes approval.
- Logs a STATUS_CHANGED event (previous_status OPEN, new_status AWAITING_USER).

Example call:
curl -X POST "https://verification.didit.me/v3/organization/{organization_id}/application/{application_id}/cases/{case_uuid}/request-info/" \\
-H "x-api-key: YOUR_API_KEY"

Response 200: CaseDetail with status "AWAITING_USER".

Failure modes:
- 400 - case is not OPEN, or a resolution is pending approval.
- 401/403 - auth/permission errors.

For the full integration shape, see /integration/integration-prompt.`}
/>

Pause an open case in `AWAITING_USER` while your team collects more information from the verified user. Use [reopen](/console/case-management/cases) once the case can resume active investigation.

## Related

* [Resolve case](/management-api/cases/resolve)
* [Transfer case](/management-api/cases/transfer)


## OpenAPI

````yaml POST /v3/organization/{organization_id}/application/{application_id}/cases/{case_uuid}/request-info/
openapi: 3.0.0
info:
  version: 3.0.0
  title: Didit Verification API
  description: Identity verification API. Authenticate with x-api-key header.
servers:
  - url: https://verification.didit.me
security: []
tags: []
paths:
  /v3/organization/{organization_id}/application/{application_id}/cases/{case_uuid}/request-info/:
    post:
      tags:
        - Cases
      summary: Request info (awaiting user)
      description: >-
        Move an open case to awaiting_user while more information is collected
        from the verified user. Fails with 400 if a resolution is currently
        pending 4-eyes approval.
      operationId: request_case_info
      parameters:
        - name: organization_id
          in: path
          required: true
          schema:
            type: string
            format: uuid
          description: Organization UUID.
        - name: application_id
          in: path
          required: true
          schema:
            type: string
            format: uuid
          description: Application UUID.
        - name: case_uuid
          in: path
          required: true
          schema:
            type: string
            format: uuid
            example: c1a5e000-0000-4000-8000-000000000001
          description: Case UUID.
      responses:
        '200':
          description: Request info (awaiting user).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CaseDetail'
      x-codeSamples:
        - lang: curl
          label: curl
          source: >-
            curl -X POST
            'https://verification.didit.me/v3/organization/11111111-2222-3333-4444-555555555555/application/aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee/cases/c1a5e000-0000-4000-8000-000000000001/request-info/'
            \
              -H 'x-api-key: YOUR_API_KEY'
components:
  schemas:
    CaseDetail:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        case_number:
          type: string
          nullable: true
        title:
          type: string
        status:
          type: string
          enum:
            - OPEN
            - AWAITING_USER
            - RESOLVED
        resolution:
          type: string
          enum:
            - FALSE_POSITIVE
            - VALID_THREAT
          nullable: true
        resolution_notes:
          type: string
          nullable: true
        priority:
          type: string
          enum:
            - LOW
            - MEDIUM
            - HIGH
        source:
          type: string
          enum:
            - MANUAL
            - AML_SCREENING
            - TRANSACTION_RULE
            - WORKFLOW_BUILDER
        tags:
          type: array
          items:
            type: string
        subject:
          $ref: '#/components/schemas/CaseSubject'
        assigned_to:
          $ref: '#/components/schemas/CaseAssignee'
        assigned_at:
          type: string
          format: date-time
          nullable: true
        due_at:
          type: string
          format: date-time
          nullable: true
        resolved_at:
          type: string
          format: date-time
          nullable: true
        resolved_by_email:
          type: string
          nullable: true
        pending_resolution:
          type: object
          nullable: true
          description: >-
            Set only while a 4-eyes resolution is staged on the checker
            blueprint, awaiting approve or reject-approval.
          properties:
            resolution:
              type: string
              enum:
                - FALSE_POSITIVE
                - VALID_THREAT
            resolution_notes:
              type: string
              nullable: true
            maker_email:
              type: string
              format: email
            maker_name:
              type: string
              nullable: true
            maker_blueprint_id:
              type: string
              format: uuid
            staged_at:
              type: string
              format: date-time
        metadata:
          type: object
        blueprint:
          $ref: '#/components/schemas/CaseBlueprintDetail'
        notes:
          type: array
          items:
            $ref: '#/components/schemas/CaseNote'
          description: Newest 50 notes.
        events:
          type: array
          items:
            $ref: '#/components/schemas/CaseEvent'
          description: Newest 100 events.
        links:
          type: array
          items:
            $ref: '#/components/schemas/CaseLink'
        links_count:
          type: integer
        notes_count:
          type: integer
        checklist_items:
          type: array
          items:
            $ref: '#/components/schemas/CaseChecklistItem'
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
    CaseSubject:
      type: object
      nullable: true
      description: The single user or business the case is anchored to.
      properties:
        type:
          type: string
          enum:
            - user
            - business
        uuid:
          type: string
          format: uuid
        name:
          type: string
        external_id:
          type: string
          nullable: true
          description: The subject's vendor_data.
    CaseAssignee:
      type: object
      nullable: true
      properties:
        uuid:
          type: string
          format: uuid
        full_name:
          type: string
        email:
          type: string
          format: email
    CaseBlueprintDetail:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        name:
          type: string
          maxLength: 24
        description:
          type: string
          nullable: true
        assignment_method:
          type: string
          enum:
            - MANUAL
            - AUTOMATIC
        assignee_pool:
          type: array
          items:
            type: string
            format: uuid
        max_active_cases:
          type: integer
          nullable: true
        escalation_enabled:
          type: boolean
        transfer_enabled:
          type: boolean
        require_resolution_note:
          type: boolean
        is_active:
          type: boolean
        preset_key:
          type: string
          nullable: true
        created_at:
          type: string
          format: date-time
        escalation_blueprint:
          type: string
          format: uuid
          nullable: true
        escalation_blueprint_name:
          type: string
          nullable: true
        four_eyes_checker_blueprint:
          type: string
          format: uuid
          nullable: true
        four_eyes_checker_blueprint_name:
          type: string
          nullable: true
        content_config:
          type: object
          description: >-
            The six togglable sections that drive which tabs and fields appear
            on the case page. Unknown sections or keys are rejected.
          properties:
            checklist:
              type: object
              properties:
                enabled:
                  type: boolean
                optional:
                  type: boolean
                  description: >-
                    When true, a case can be resolved with incomplete checklist
                    items.
                items:
                  type: array
                  items:
                    type: object
                    properties:
                      label:
                        type: string
                        maxLength: 255
                      order:
                        type: integer
            aml_control:
              type: object
              properties:
                enabled:
                  type: boolean
                financial:
                  type: boolean
                identity:
                  type: boolean
            identity:
              type: object
              properties:
                enabled:
                  type: boolean
                personal_information:
                  type: boolean
                applicant_tags:
                  type: boolean
                contact_information:
                  type: boolean
                risk_overview:
                  type: boolean
                poi_documents:
                  type: boolean
                poa_documents:
                  type: boolean
            verifications:
              type: object
              properties:
                enabled:
                  type: boolean
                summary:
                  type: boolean
            reporting:
              type: object
              properties:
                enabled:
                  type: boolean
                fiu_reports:
                  type: boolean
            financial:
              type: object
              properties:
                enabled:
                  type: boolean
                payment_methods:
                  type: boolean
                transactions:
                  type: boolean
        creation_sources:
          type: array
          description: Connectors currently routing new cases into this blueprint.
          items:
            type: object
            properties:
              kind:
                type: string
                enum:
                  - aml
                  - rule
                  - workflow
              id:
                type: string
              name:
                type: string
        receives_escalation_from:
          type: array
          description: Other blueprints whose Escalation target points at this one.
          items:
            type: object
            properties:
              id:
                type: string
              name:
                type: string
        updated_at:
          type: string
          format: date-time
    CaseNote:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        comment:
          type: string
        actor_email:
          type: string
          format: email
          nullable: true
        actor_name:
          type: string
          nullable: true
        mentioned_emails:
          type: array
          items:
            type: string
            format: email
        is_internal:
          type: boolean
        attachments:
          type: array
          items:
            type: object
            properties:
              s3_key:
                type: string
              filename:
                type: string
              file_size:
                type: integer
              url:
                type: string
                format: uri
        tags:
          type: array
          items:
            type: string
        created_at:
          type: string
          format: date-time
    CaseEvent:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        event_type:
          type: string
          enum:
            - CREATED
            - STATUS_CHANGED
            - ASSIGNED
            - UNASSIGNED
            - RESOLVED
            - REOPENED
            - LINK_ADDED
            - LINK_REMOVED
            - NOTE_ADDED
            - PRIORITY_CHANGED
            - DUE_DATE_CHANGED
            - TAG_ADDED
            - TAG_REMOVED
            - ESCALATED
            - TRANSFERRED
            - CHECKLIST_COMPLETED
            - REPORT_CREATED
            - REPORT_FINALIZED
            - SUBMITTED_FOR_APPROVAL
            - APPROVAL_GRANTED
            - APPROVAL_REJECTED
            - ENTITY_ACTION
        actor_email:
          type: string
          format: email
          nullable: true
        actor_name:
          type: string
          nullable: true
        previous_status:
          type: string
          enum:
            - OPEN
            - AWAITING_USER
            - RESOLVED
          nullable: true
        new_status:
          type: string
          enum:
            - OPEN
            - AWAITING_USER
            - RESOLVED
          nullable: true
        metadata:
          type: object
        created_at:
          type: string
          format: date-time
    CaseLink:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        linked_entity_type:
          type: string
          enum:
            - session
            - business_session
            - transaction
          nullable: true
        linked_entity_uuid:
          type: string
          format: uuid
          nullable: true
        linked_entity_summary:
          type: object
          nullable: true
          description: >-
            session_id/session_number/status for session and business_session
            links; uuid/txn_id/status for transaction links.
        created_at:
          type: string
          format: date-time
    CaseChecklistItem:
      type: object
      properties:
        uuid:
          type: string
          format: uuid
        label:
          type: string
          maxLength: 255
        is_completed:
          type: boolean
        completed_by:
          type: string
          format: email
          nullable: true
        completed_at:
          type: string
          format: date-time
          nullable: true
        order:
          type: integer

````