Session Chats enable compliance teams to collaborate directly within verification sessions. Leave comments, mention colleagues with @email, and receive real-time notifications—all within the Didit Console.
This feature transforms the manual review process from an isolated task into a collaborative workflow, ensuring your team can efficiently discuss edge cases, escalate concerns, and document decisions without leaving the platform.
Why Session Chats?
| Challenge | Solution with Session Chats |
|---|---|
| Context switching between tools | All discussion happens directly on the session |
| Lost audit trails | Every comment and activity is permanently logged |
| Delayed responses | Real-time notifications via WebSocket and email |
| Unclear ownership | @mentions notify specific team members instantly |
| Scattered documentation | Comments create a searchable history per session |
Core Features
💬 Comments & Mentions
Add comments to any verification session to discuss findings, request clarifications, or document decisions. Use @email syntax to mention specific team members.
"I've reviewed the document and the address doesn't match.
@[email protected] can you verify with the customer?"When you mention a colleague:
- They receive an instant notification in the Console
- The notification includes a direct link to the session
Notification Types
| Type | Trigger | Description |
|---|---|---|
MENTION | @email in comment | You were directly mentioned in a comment |
COMMENT | New comment on session you've reviewed | Someone added a comment to a session you previously interacted with |
ACTIVITY | Any activity on session you've reviewed | Status change, file upload, tag change, etc. on a session you've interacted with |
Best Practices
For Compliance Teams
-
Use mentions for escalations - When you need a specific person's attention, use
@emailto ensure they're notified immediately. -
Document decisions in comments - Create an audit trail by explaining why you approved, rejected, or escalated a session.
-
Use tags + comments together - Add a tag like
needs-reviewand leave a comment explaining what needs attention.