@email, and receive real-time notifications — all within the Didit Console.
This feature transforms the manual review process from an isolated task into a collaborative workflow, ensuring your team can efficiently discuss edge cases, escalate concerns, and document decisions without leaving the platform.
Why session chats?
| Challenge | Solution |
|---|---|
| Context switching between tools | All discussion happens directly on the session |
| Lost audit trails | Every comment and activity is permanently logged |
| Delayed responses | Real-time notifications via WebSocket and email |
| Unclear ownership | @mentions notify specific team members instantly |
| Scattered documentation | Comments create a searchable history per session |
Core features
Comments and mentions
Add comments to any verification session to discuss findings, request clarifications, or document decisions. Use@email syntax to mention specific team members.
- They receive an instant notification in the Console
- The notification includes a direct link to the session
Notification types
| Type | Trigger | Description |
|---|---|---|
| Mention | @email in comment | You were directly mentioned in a comment |
| Comment | New comment on a session you’ve reviewed | Someone added a comment to a session you previously interacted with |
| Activity | Any activity on a session you’ve reviewed | Status change, file upload, tag change, etc. |
Best practices
Use mentions for escalations
When you need a specific person’s attention, use
@email to ensure they’re notified immediately.Document decisions
Create an audit trail by explaining why you approved, rejected, or escalated a session.
Combine tags and comments
Add a tag like
needs-review and leave a comment explaining what needs attention.