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Session Chats enable compliance teams to collaborate directly within verification sessions. Leave comments, mention colleagues with @email, and receive real-time notifications — all within the Didit Console. This feature transforms the manual review process from an isolated task into a collaborative workflow, ensuring your team can efficiently discuss edge cases, escalate concerns, and document decisions without leaving the platform.
Session chats in the Didit console

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Why session chats?

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Core features

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Comments and mentions

Add comments to any verification session to discuss findings, request clarifications, or document decisions. Use @email syntax to mention specific team members.
When you mention a colleague:
  • They receive an instant notification in the Console
  • The notification includes a direct link to the session

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Notification types

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Best practices

Use mentions for escalations

When you need a specific person’s attention, use @email to ensure they’re notified immediately.

Document decisions

Create an audit trail by explaining why you approved, rejected, or escalated a session.

Combine tags and comments

Add a tag like needs-review and leave a comment explaining what needs attention.