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The Analytics Dashboard provides comprehensive insights into your verification processes directly on the Dashboard page. Monitor workflow funnels, measure active verification times, track resubmission patterns, and understand your user demographics — all from a single view.

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Key Metrics

CategoryMetrics
VolumeTotal verification sessions over time, with trend indicators and percentage changes
Workflow TrackingPer-step funnel showing how many sessions reached each verification step (ID Verification, Liveness, Face Match, AML, PoA, etc.)
Average Verification TimeOverall average and per-step breakdown. Only counts active time — idle periods where the user left and returned are excluded
Conversion RateMonthly bar chart comparing total verifications vs. converted sessions
Resubmission InsightsBreakdown of sessions by attempt: 1st pass, 2nd attempt, 3rd+, and abandoned
Geographic DistributionCountry-level analytics with session counts and percentages
DemographicsAge distribution and gender distribution
Technical DataDevice models, browser types, operating systems

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Filtering

The dashboard supports multi-level filtering:
  • Workflow: Filter analytics by a specific workflow. Defaults to the latest published workflow.
  • Version: Filter by a specific published version of the selected workflow.
  • Branch Path: For workflows with conditional branching, filter by a specific path through the workflow. Each path is labeled with its conditions and features.
  • Time Range: Last 7 days, 30 days, 90 days, 12 months, or a custom date range.

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Active Verification Time

The average verification time metric tracks only the time users are actively engaged in the verification flow. If a user starts a step, leaves, and returns later to continue, the gap is not counted. This gives you an accurate picture of the actual user experience duration.