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Case Management is the investigation hub of the Didit Console: every alert, flagged verification, or suspicious transaction can become a case that your compliance team works from open to resolution — with a full audit trail.

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Cases

A case links any mix of entities — users, businesses, KYC/KYB verifications, transactions, payment methods, devices, network addresses — into one investigation with a status (Open, Under review, Awaiting user, On hold, Pending approval, Resolved), priority, severity, typologies, comments, evidence, and a checklist. Create cases:
  • Manually — from the Cases page, or directly from a session, business, or transaction.
  • Automatically — add the Open case action to a transaction-monitoring rule. The case is created once per transaction and linked automatically.
Filter the list by status, and by what the case is about (users, businesses, transactions, verifications). Select several cases to bulk-assign them to an officer.

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Blueprints and team workflows

Blueprints define how a category of cases is handled:
  • Assignment — manual, or load-based: the case goes to the pool member with the fewest active cases. Officers currently online in the console are preferred.
  • Max active cases per officer — pool members at the limit are skipped; when the whole pool is saturated, new cases queue unassigned and are pulled automatically as soon as an officer resolves a case or comes online.
  • Auto-route typologies — rule-created cases whose typologies match are routed to this blueprint (and its team) automatically.
  • 4-eyes review — see below.
  • Escalation blueprint, checklist, SLA due hours, and automatic regulatory-report drafts.

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4-eyes review (maker/checker)

On blueprints with 4-eyes review enabled, resolving a case does not close it: it moves to Pending approval with the proposed resolution attached. A different officer must approve (the resolution applies, credited to the submitting officer) or reject it (the case returns to Under review). The submitter cannot approve their own resolution — enforced by the API.

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Acting on linked entities

From a case’s Linked entities tab you can act without leaving the investigation:
  • Set a linked user or business to In Review, Flagged, Blocked, or Active.
  • Open the full user, business, verification, or transaction view.
  • Every action is recorded on the case timeline.

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Notifications

Each team member controls their own case notifications in Account settings → Notifications: case assigned to you, mentions, comments, status changes, and resolutions awaiting your approval — per channel (email, in-app, Slack, Telegram). “Assigned to you”, mentions, and approval requests are on by default.

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Reports

  • Generate SAR/STR and other regulatory reports from a case — see Regulatory Reports.
  • Export all cases or the SLA report (timing metrics per case) as CSV from the Cases page; files are delivered through the Reports page.