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Two pills give you visibility into the case queue: Overview for day-to-day workload, and Analytics for trends and outcomes over a date range.

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Overview dashboard

The Overview pill adapts to the viewer:
  • Officer view: cases needing resolution, cases awaiting user, and open/resolved counts by blueprint, plus FIU report tracking for reports the officer created.
  • Manager view: SLA breach risk (cases with the least time remaining before their due date), unassigned high-priority cases, team availability from console presence, and top officers by throughput.

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Analytics pill

Pick a date range (defaults to the last 30 days, up to 731 days) to see:
  • A created vs. reviewed chart, cases opened and cases resolved per day across the range.
  • Four tables, Officer, Blueprint, Creation source, and Total, each with the same metrics:
A live queue count (open cases, and overdue cases) sits alongside the range-scoped metrics so you always see today’s backlog regardless of the selected date range. Export any table as CSV from the same controls used elsewhere in the console.
Cross-check one officer’s row against their case list (filter by Assignee) the first time you rely on these numbers for a review, it is the fastest way to confirm the date range and filters mean what you expect.