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Open Case Management > Overview to review workload and outcomes. The Cases, Overview, and Assignment tabs remain available throughout Case Management.

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Filters and charts

Overview uses the same date picker, filter pills, mobile filter sheets, and chart cards as the rest of the console. Select a blueprint, assignee, creation source, or priority to narrow the results. All charts, tables, and CSV exports use that same selection. Use Clear all to clear these filters while keeping the selected date range. The blueprint filter includes Load more when additional policies are available. Pick a date range (defaults to the last 30 days, up to 731 days) to see:
  • Created and Reviewed charts show cases opened and resolved per day.
  • Four tables, Officer, Blueprint, Creation source, and Status, show the same metrics:
Date filtering follows the event being measured. A case created before the selected range can still count as assigned or resolved during that range. Assignee, blueprint, source, priority, and status filters use each case’s current values. The analytics API also returns current open and overdue queue counts for the same filtered cases, independent of the date range. Use Export to download the displayed analytics as CSV.
Cross-check one officer’s row against their case list (filter by Assignee) the first time you rely on these numbers for a review, it is the fastest way to confirm the date range and filters mean what you expect.