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A case can be opened from any of the entities you already work with, or created automatically as your rules and workflows run.

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Manual creation

The same Create case dialog appears from every entry point:
  • Case title, prefilled as Manual - <subject name>
  • Case blueprint (required), with a Manage blueprints link if you need to set one up first
  • Assign to (optional), with the current user shown first as <your name> (Assign to me)
Entry points:
  • A user’s detail page (overflow menu, and the user’s Cases tab with + Create case)
  • A business’s detail page (overflow menu, and the business’s Cases tab)
  • A KYC session’s detail page (overflow menu)
  • A KYB session’s detail page (overflow menu)
Creating from any of these anchors the new case to that user or business automatically, satisfying the one-subject-per-case rule without any extra steps.

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From a transaction

From a transaction’s row menu, Add to case either:
  • Attaches the transaction to one of the subject’s existing open cases, or
  • Creates a new case anchored to the transaction’s subject and attaches the transaction to it.
Attaching a transaction that belongs to a different subject than the case is rejected, the console shows “belongs to a different profile” and the API returns a 400.

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Automatic creation

Three connectors open cases without an officer in the loop, each recorded with a distinct source:

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AML screening

Enable Create cases from ongoing monitoring hits on a workflow’s AML configuration and pick a blueprint. A second hit against a subject that already has an open case attaches to that case instead of opening a duplicate.

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Transaction rules

Add the Create case effect to a transaction rule with:
  • Blueprint to route the case to
  • Grouping: By applicant (reuses the subject’s open case across every rule) or By rule and applicant (opens one case per rule per applicant)
  • Attach matched transaction, to link the triggering transaction automatically

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Workflow builder

Add a Create case action node to a workflow graph, configured with a blueprint, priority, and due date. When a session reaches that node, a case opens with source Workflow builder and the session’s user as its subject.

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Where connectors are visible

A blueprint’s detail view lists every connector currently routing cases into it (Connected sources) and any blueprints that escalate into it (Receives escalation from), with shortcuts to the AML config, rule editor, or workflow builder that owns each connection.

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Manual vs. automatic sources

Manually created cases always carry source Manual. This distinction feeds the analytics Creation source table, so you can see at a glance how much of your caseload originates from each channel.