Cases

Case Management is the investigation hub of the Didit Console. Every AML hit, flagged verification, or suspicious transaction can become a case your compliance team works from open to resolution, with a full audit trail.

---

​

Lifecycle

A case moves through exactly three statuses: Resolving a case requires a resolution: Every case also carries a priority (Low, Medium, High, default Medium) and an optional due date that drives SLA sorting and overdue flags.

​

One subject per case

Every case is anchored to exactly one user or one business. You cannot mix subjects on a single case, and you cannot attach a session, business session, or transaction that belongs to a different subject than the case, doing so returns a clear error. This keeps every case page focused: the subject card, risk overview, documents, and financial data all describe the same person or business the case investigates. To review a second entity, open (or create) a separate case.

​

Lists

Case Management has status tabs: Open, Awaiting user, Resolved, and All. Search matches subject name or ID, tag, case number, case title, linked session ID, and linked transaction ID, so you can paste in a session or transaction UUID and land directly on its case. Filter chips: Blueprint, Created, Source, Assignee, Tag, plus Add filter for Priority and Due. Columns: Created (date and creator), Case details (title), Status, Blueprint, Subject (name and ID), Subject tags, Assignee, Priority, and Due date, with more available behind horizontal scroll and column configuration.

​

Sort and SLA

Sort by Created at (default) or Due date. Sorting by due date surfaces overdue cases first; a case is overdue once its due date has passed while it is still Open or Awaiting user, shown with a red due chip.

​

Saved views

Save the current combination of filters and columns as a named view with Save view, switch between views with Select a view, and reset with Clear filters. Views are personal and persist the same way other console table preferences do.

​

Bulk actions

Select multiple cases to:

• Assign to an officer. All selected cases must share the same blueprint, the console warns before submitting if they do not.
• Set status to Awaiting user, Reopen, or Resolve (with a resolution and optional note). Each case is evaluated independently, so a case blocked by an incomplete checklist or a missing required note is reported individually without failing the rest of the batch.

​

Exports

The list menu offers two CSV exports, delivered through the Reports page:

• All cases report, one row per case with status, resolution, priority, tags, linked transactions, and the last FIU report filed.
• SLA report, per-case timing metrics: hours to assignment, hours to resolution, overdue, and SLA-met flags.

​

Tags

Add tags to a case from its header (Add tag) to group related investigations, or filter and search by tag from the list. Tag changes are recorded on the case timeline.

​

Related pages